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User Access Requests

User access requests are submitted through the Request Services page under the User Access Requests category.

Selecting a Request Type

Choose between standard user access requests and privileged user requests.

UAR category selection

Request Options

Each request type supports onboarding, offboarding, and modification workflows.

UAR request types

  • New User Onboarding - request access for a new user
  • User Offboarding - request removal of a user's access
  • User Modification - request changes to an existing user's access

Approval Workflow

By default, user access requests follow the two-stage approval workflow described in the Approvals section. The Change Advise Board (CAB) reviews and approves the request on the technical side first, before it is forwarded to the designated end user with the Access Approver role for final sign-off. Approval processes can be customized to suit your organization's needs.