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Agent / Technician Guides

Guides for agents and technicians operating within the GRC-ITSM platform.

  • Area Overviews - high-level overview of each major area within the agent application
  • Project Management - using projects and templates to plan, track, and complete multi-step work
  • Ticket Types - the different ticket types used within the platform and how they are used
  • Categories - the categories used to organize work across the platform