End User Guides¶

Guides for navigating and using the GRC-ITSM self-service portal.

Getting Started - logging in, navigating the portal, and finding your way around
Request Services - submitting service requests, change requests, incident reports, and more
My Requests & Tickets - viewing and tracking your open and closed tickets
Trust Center - accessing inventory, POA&M, KSI, system information, and compliance reports
User Access Requests - submitting access requests for onboarding, offboarding, and modifications
Change Requests - submitting change requests for system modifications and maintenance
Approvals - reviewing and responding to tickets awaiting your approval