Area Overviews¶

High-level overviews of each section within the GRC-ITSM agent application, covering what you'll find in each area and how it's organized.

• Getting Started - logging in and navigating the agent application
• My Work - your personal ticket queue, SLA tracking, and task list
• Service Desk - team-wide ticket visibility and unassigned work
• Projects - project boards, tasks, milestones, and team workload
• Continuous Monitoring - ConMon findings, deviations, alerts, and compliance tracking
• User Access Area - user access requests and approval workflows
• Compliance - compliance modules, control tracking, and framework management
• Change Management - change requests, scheduling, and implementation tracking
• Assets - asset inventory, hardware, software, and configuration items
• My Approvals - pending approval requests for UARs, CRs, and deviations
• Knowledge Base - internal documentation and support articles
• Reporting - dashboards, reports, and data exports