setting,value,notes
client_name,Demo Company,client id 12 on Dev
site_name,Demo FedRAMP System,site id 18; Halo Site == GRCITSM System
default_agent,Demo Account,Demo Account = agent id 31 (demo@stratuscyber.com); every ticket needs an agent
default_requester,General User,"the target site's General User account, resolved at lookups regeneration via the `users` tool scoped to THIS run's client_name + site_name with Is General User = Yes (the display name repeats across sites, so an unscoped name lookup is ambiguous); lands in id-map.csv as kind=user. RESOLVED 2026-08-07: General User accounts carry NO email by design -- the requester is set by resolved id, not address, so the create is bootstrapped by an address and corrected afterward."
bootstrap_requester_email,demo@stratuscyber.com,"create_new_ticket REQUIRES user_email and cannot log against an email-less account; this only bootstraps the create, then the requester is corrected to the id resolved from default_requester (same shape as the existing set_ticket_client_site fixup)"
conmon_team,Continuous Monitoring,team for ConMon ticket types
new_status,New,every ticket lands here; the human drives it onward
baseline,FedRAMP 20x Class C,"live Site 18 value; 20x Class C ONLY, not Rev5"
issue_sla,Class C Remediation SLA,id 10 -- priority NAMES are the PAIN values
validation_sla,Class C Validation SLA,id 8 -- Machine (3d) / Non-Machine (90d)
data_request_sla,Data Request SLA,id 6 -- KSI Data Requests
incident_sla,Incident SLA,id 3 -- Critical / High / Medium / Low
