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tags:
  - Federal Agencies
  - Guidance
picto:
  source: person
---

<span class="picto">:lucide-person-standing:{ .person title="This content was written by a human just for this page." }</span>

# Getting Support from FedRAMP

This site contains a considerable amount of information about how FedRAMP works and how federal agencies can
meet their statutory and policy requirements for the use of cloud services...  but agencies don't have to
navigate FedRAMP on their own - we're here to help. Supporting agencies is a core part of FedRAMP's mission
and you should not hesitate to reach out to us to learn more or discuss a requirement in detail.

**The simplest way to reach us is to email info@fedramp.gov.** This goes directly into our helpdesk system where
your message can be triaged by our support team and quickly directed to the right individual. You can use this
email for anything, whether it's a casual question or you want to schedule a conversation about FedRAMP or report
a security concern.

!!! tip "info@fedramp.gov is the fastest way to get a response!"

    We frequently encounter situations where folks at agencies reach out to contacts to try to get put in touch
    directly with senior leadership at FedRAMP to avoid going through a generic support email. You can reach the
    FedRAMP Director directly by sending an email to pete@fedramp.gov but here's the thing: you will almost always
    receive a faster response from FedRAMP leadership or senior staff by routing through our help desk because we
    prioritize those messages.

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<div class="grid cards" markdown>

-   :lucide-heart-handshake:{ .xl .middle .stable } **Working with FedRAMP**

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    The Agency Liaison Program includes a mailing list, monthly briefings, support groups, and quarterly FedRAMP Days to bring practitioners together from across government to learn about FedRAMP.

    [Agency Liaison Program](liaisons.md){ data-preview }

-   :lucide-cloud-cog:{  .xl .middle .machine } **Hands-On Support**

    ---

    FedRAMP coordinates regular meetings and support groups for agencies that are actively adopting cloud services to help them work together through the process.

    [Agency Support Groups](groups.md){ data-preview }

-   :lucide-message-square-warning:{  .xl .middle .person } **Sharing Concerns**

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    Agencies with concerns about how a specific cloud service provider is operating should report them to FedRAMP to ensure all other agencies are aware of the potential issues.

    [Reporting Concerns](concerns.md){ data-preview }

-   :lucide-spotlight:{  .xl .middle .placeholder } **Handling Directives**

    ---

    CISA Emergency Directives and Binding Operational Directives often include provisions for cloud service offerings; FedRAMP handles communication and data gathering for this on behalf of all agencies.

    [CISA Directives](cisa-directives.md){ data-preview }

</div>
